ITC Agriculture respects your privacy. This policy explains how we collect, use, store and disclose personal information when you contact us, use our website, request a quote, create an account or purchase products.

Information we collect

We may collect:

• your name, business name, address, email address and telephone number
• enquiry, quotation, account, order, delivery and billing information
• product interests, machinery details and files or photographs you provide
• records of payments, customer service, returns, warranties and correspondence
• website and device information, including IP address, browser information, pages viewed and cookie data.

How we collect and use information

We generally collect information directly from you through our website, email, telephone, social media, events and in-person dealings. We may also receive information from your authorised representative, related businesses, service providers or publicly available sources.

We use personal information to:

• respond to enquiries and provide product advice or quotations
• process orders, payments, deliveries, returns and warranties
• manage customer accounts
• provide technical support and customer service
• operate, secure and improve our website and services
• send relevant product or business updates where permitted
• meet legal, accounting and regulatory requirements.

Sharing information

We may share personal information with service providers that help us operate our business, including IT and website providers, payment processors, banks, freight carriers, manufacturers, suppliers, marketing platforms, professional advisers and government authorities where required by law.

Payments

Online payments are handled by a third-party payment provider. We may retain transaction references, payment status and billing records needed to manage orders, refunds and accounting obligations.

Cookies and analytics

Our website may use cookies and similar technologies to provide essential functions, remember preferences, understand website use and measure marketing performance. You can control cookies through your browser and any cookie controls available on our website, although blocking cookies may affect some features.

Marketing

We may send you information about products, services and business updates where you have consented or where permitted by law. You can opt out at any time using the unsubscribe option in a message or by contacting us. We may still send essential communications about your enquiries, account or orders.

Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. We retain information only for as long as reasonably necessary for our business and legal requirements, then securely destroy or de-identify it where appropriate.

Access corrections and complaints

You may ask to access or correct the personal information we hold about you. You may also contact us with a privacy question or complaint. We may need to verify your identity before responding.

Changes to this policy

We may update this policy when our operations, systems or legal obligations change. The current version will be published on our website with its effective date.

Contact us

Email: sales@itcagriculture.com.au

Telephone: 1300 482 123

ITC Agriculture
74-92 Buckland Street
Toowoomba City QLD 4350
Australia.