At ITC Agriculture, we want to ensure you receive the correct products in good condition. This policy explains how to request a return or make a warranty claim.

Change-of-mind returns

Change-of-mind returns may be accepted within 14 days of delivery, subject to approval.

To be eligible, products must be:

• Unused and uninstalled
• In their original packaging
• In resalable condition
• Accompanied by proof of purchase

Approved change-of-mind returns may incur a restocking fee of up to 15%.

Original freight charges and return delivery costs are generally non-refundable.

Specially ordered, customised, modified or clearance products cannot be returned for change of mind.

Incorrect or damaged products

Please contact us as soon as possible if:

• You receive an incorrect product
• Your order is incomplete
• A product arrives damaged
• A product appears faulty or unsafe

Provide your invoice or order number, details of the issue and photographs where applicable. Do not install or use a product that appears damaged, incorrect or unsafe.

Keep the product and its original packaging until we advise how the matter will be handled.

Warranty claims

Depending on the circumstances, you may be entitled to a repair, replacement, or refund.

To make a warranty claim, please provide:

• Proof of purchase
• Product or part number
• Details of the machine and application
• A description of the issue
• Photographs or videos showing the problem
• Installation and maintenance information where relevant

We may need to inspect or test the product before determining the appropriate remedy.

Warranty exclusions

Warranty coverage does not apply where a problem is caused by:

• Normal wear and tear
• Incorrect product selection or fitment
• Improper installation
• Misuse, overloading or operation outside recommended conditions
• Accident, neglect or inadequate maintenance
• Unauthorised modification or repair
• Continued use after a fault becomes apparent
• Failure to follow installation or operating instructions

Returning a product

All returns and warranty claims must be approved by ITC Agriculture before products are sent back.

Contact our team for return instructions and a return authorisation. Products returned without prior approval may experience processing delays.

Please package returned products securely to prevent damage during transport.

Refunds

Approved refunds will generally be processed using the original payment method. Processing times may vary depending on the payment provider. 

Contact us

For returns, damaged products or warranty claims, contact:

ITC Agriculture:
74–92 Buckland Street
Toowoomba City QLD 4350


Email: sales@itcagriculture.com.au

Phone: 1300 482 123